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Terms of service
Last Updated: February 2026
Welcome to PranaGlow. These Terms of Service govern your access to and use of our website, products, and services. By visiting our site or purchasing from us, you agree to these Terms. If you do not agree, please do not use our Services.
1. Overview
This website is operated by PranaGlow. Throughout the site, the terms "we," "us," and "our" refer to PranaGlow. Our store is hosted on Shopify, which enables us to sell our products and services to you.
These Terms apply to all users of the site, including browsers, customers, merchants, and content contributors.
2. Online Store Terms
By using this site, you confirm that you are at least the age of majority in your state of residence, that you will not use our products for any unlawful purpose, and that you will not violate any applicable laws or regulations. You also agree not to transmit malicious code or harmful software of any kind. A breach of these Terms may result in immediate termination of your access.
3. Product Information and Availability
We strive to ensure that product descriptions, pricing, and images are accurate. However, colors may vary depending on your device display, and we do not guarantee that all information is entirely error-free. Products may be modified or discontinued at any time. We reserve the right to limit quantities or refuse orders at our discretion.
4. Pricing and Payments
All prices are listed in U.S. dollars. We reserve the right to modify prices at any time, correct pricing errors, and cancel orders placed at incorrect prices.
Payments are processed securely through Shopify and its payment partners. By submitting payment information, you confirm that you are authorized to use the payment method provided.
5. Shipping and Delivery
We currently ship within the United States only. Shipping times are estimates and may vary due to carrier delays or factors beyond our control. Risk of loss transfers to you once your order has been delivered to the shipping carrier. Please ensure your shipping address is accurate at checkout — we are not responsible for orders shipped to incorrect addresses provided by the customer.
6. Returns and Refunds
All PranaGlow sales are final. Due to the nature of personal care products, we do not accept returns or issue refunds on opened or used items.
Refunds are issued only in limited circumstances — including duplicate payments, unfulfilled orders, or verified transit damage that cannot be replaced. Please review our full Refund Policy for complete details. We reserve the right to deny any request that does not meet our stated policy requirements. Approved refunds are processed to the original payment method.
7. Health and Product Disclaimer
PranaGlow products are cosmetic and wellness products intended for external use only. Our products and statements have not been evaluated by the U.S. Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.
Please review all ingredient lists carefully before purchasing. We strongly recommend performing a patch test before full application. If irritation occurs, discontinue use immediately. You are responsible for ensuring our products are appropriate for your personal use, skin type, and scalp condition.
8. Intellectual Property
All content on this site — including logos, product names, text, graphics, images, and design elements — is the property of PranaGlow and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without prior written permission from PranaGlow.
9. User Submissions and Reviews
If you submit reviews, comments, or other content to our site, you grant us the right to use, reproduce, and display that content across our platforms. You confirm that your submission does not violate any applicable laws or the rights of any third party. We reserve the right to remove content we consider inappropriate at our sole discretion.
10. Third-Party Services and Links
Our website may include links to third-party websites or tools. We are not responsible for the content, privacy policies, or practices of any third-party services. Your interactions with third-party websites are governed solely by their own terms and policies.
11. Limitation of Liability
To the fullest extent permitted by law, PranaGlow shall not be liable for indirect or incidental damages, loss of profits, loss of data, or personal injury arising from misuse of our products or services. Our total liability shall not exceed the amount paid for the product giving rise to the claim.
12. Indemnification
You agree to indemnify and hold harmless PranaGlow from any claims, damages, or expenses arising from your misuse of our Services, your violation of these Terms, or your violation of any third-party rights.
13. Termination
We may suspend or terminate your access to the Services at any time if you violate these Terms. You may stop using our Services at any time.
14. Governing Law
These Terms are governed by the laws of the State of New Jersey, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in New Jersey.
15. Health & Product Disclaimer
PranaGlow products are cosmetic formulations intended to support scalp and skin care. The statements made on this website have not been evaluated by the U.S. Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.
Individual results may vary. Always perform a patch test prior to use.
16. Changes to These Terms
We may update these Terms from time to time. Updates will be posted on this page with a revised Last Updated date. Continued use of our Services after changes are posted constitutes your acceptance of the updated Terms.
17. Contact Information
If you have questions about these Terms, please contact us:
Email: hello@pranaglow.com