Shipping policy

Last updated: July 2026

At PranaGlow, every order is prepared with care and intention. From thoughtful packaging to final shipment, we aim to deliver your products safely and efficiently.

Please review the information below before placing your order.

Where We Ship

PranaGlow currently ships to addresses within the United States.

We do not currently offer international shipping.

Shipping Rates

Orders of $55 or more qualify for free standard shipping within the United States.

For orders below $55, available shipping options and charges are calculated and displayed at checkout.

The qualifying order value is calculated after discounts and promotions have been applied and before applicable taxes, unless otherwise stated during a promotion.

Subscribe & Save Shipping

Eligible Subscribe & Save orders receive the shipping terms displayed when the subscription is selected and at checkout.

Shipping charges, taxes, product availability, and subscription pricing are calculated for each recurring order according to the terms of your subscription.

Please review your upcoming order information through your customer account or subscription-management link before the next scheduled billing date.

Order Preparation

Most orders are packed and prepared for shipment within 2–5 business days, unless otherwise stated on the product page or during checkout.

Business days do not include weekends or United States federal holidays.

Processing may take slightly longer during:

New product launches
Promotional events
Holidays
Periods of unusually high order volume
Severe weather or operational disruptions

Once your order has shipped, you will receive a confirmation email containing available tracking information.

Shipping and Delivery Estimates

Delivery estimates begin after an order has been processed and transferred to the shipping carrier.

Shipping and delivery dates are estimates and are not guaranteed. Delays may occur because of:

Weather conditions
Carrier service disruptions
High-volume shipping periods
Incorrect or incomplete addresses
Natural disasters
Other events outside PranaGlow’s reasonable control

PranaGlow is not responsible for delays caused solely by the shipping carrier, but we will assist with reasonable delivery inquiries when possible.

Tracking Your Order

Tracking information will be emailed to the address used during checkout after your order ships.

Please allow time for the carrier to scan and update the shipment. Tracking information may not become active immediately after the shipping confirmation is issued.

If tracking has not updated for an extended period, contact us at hello@pranaglow.com with your order number.

Packages Lost in Transit

If tracking stops updating or your package appears to have been lost before delivery, contact us at hello@pranaglow.com.

We will work with the shipping carrier to investigate the shipment.

If the carrier confirms that the package was lost before delivery, PranaGlow will provide an appropriate replacement or refund.

Carrier investigations may require additional information or processing time.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

Check with members of your household
Check with neighbors or building management
Look around porches, entrances, mailrooms, garages, and other possible delivery locations
Confirm the shipping address on your order
Contact the shipping carrier for additional delivery information

You may then contact us at hello@pranaglow.com, and we will review the circumstances and assist where reasonably possible.

We cannot guarantee a refund or replacement for a package that the carrier confirms was correctly delivered and was subsequently lost or stolen.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for reviewing their shipping information before completing an order.

Contact us immediately at hello@pranaglow.com if you notice an error. We will make reasonable efforts to update the address before fulfillment begins, but changes cannot be guaranteed after an order has been processed or shipped.

PranaGlow is not responsible for delivery issues caused by an incorrect or incomplete address provided at checkout.

If an order is returned to PranaGlow because of an address error, we may offer:

Reshipment after payment of the additional shipping charge; or
A refund of the eligible product amount, excluding the original shipping charge

Shipping charges may also be deducted from the refund when an order originally qualified for complimentary shipping but was returned because of an incorrect or incomplete customer-provided address.

Returned or Refused Packages

If a shipment is refused, unclaimed, or returned to PranaGlow by the carrier, please contact us at hello@pranaglow.com.

Once the package is received and inspected, we may offer reshipment or refund the eligible product amount.

Original shipping charges and any return-to-sender or reshipping costs may be non-refundable unless the return resulted from an error by PranaGlow.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, leaking, broken, or different from what you ordered, contact hello@pranaglow.com within 7 calendar days of delivery.

Please include:

Your name
Your order number
A description of the issue
Clear photographs of the product
Photographs of the outer shipping packaging
Photographs of the shipping label when requested

Please retain the affected product and packaging until our team has reviewed your request.

Once the issue is verified, PranaGlow will provide an appropriate replacement or refund at no additional cost to you.

Order Changes and Cancellations

Contact hello@pranaglow.com as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to accommodate your request, but changes and cancellations cannot be guaranteed once fulfillment has begun.

An order that has already shipped cannot be cancelled. After delivery, eligible products may be returned in accordance with our 21-Day Satisfaction Guarantee and Returns & Refunds Policy.

Shipping Charges and Returns

For approved returns under our 21-Day Satisfaction Guarantee, PranaGlow will provide a prepaid return shipping label.

Original shipping charges, expedited shipping fees, and other delivery-related charges are generally non-refundable unless:

The order was fulfilled incorrectly by PranaGlow
The item arrived damaged or defective
The carrier confirms that the package was lost before delivery
PranaGlow determines that a refund of the shipping charge is otherwise appropriate

Please review our full Returns & Refunds Policy for complete return eligibility and refund information.

Contact Us

For questions about shipping, tracking, damaged orders, or delivery concerns, contact:

hello@pranaglow.com

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