Privacy policy

Last Updated: February 16, 2026

At PranaGlow, your trust is something we take seriously. We collect only the information needed to process your orders, improve your experience, and communicate with you meaningfully. We do not sell your personal information. We work with trusted service providers, including Shopify, to operate our store securely and responsibly.

This Privacy Policy explains what we collect, how we use it, and your rights as a customer. By visiting or purchasing from our store, you agree to the practices described below.

1. Personal Information We Collect

When we refer to "personal information," we mean information that identifies or can reasonably be linked to you. We may collect the following categories of information:

Contact Information Name, billing and shipping address, email address, and phone number.

Payment Information Payment card details, billing information, and transaction confirmations. Payment information is processed securely through Shopify and its payment partners. We do not store full credit card numbers.

Account Information Username and password, preferences and settings.

Order and Transaction Information Products viewed or added to cart, purchase history, and order communications.

Communications Messages sent to customer support, and reviews or feedback submitted by you.

Device and Usage Information IP address, browser type, device identifiers, pages visited, and time spent on our website.

2. How We Collect Information

We collect personal information directly from you when you create an account, place an order, or contact us. We also collect information automatically through cookies and similar technologies when you use our website, and from service providers and marketing or advertising partners that help us operate our store.

3. How We Use Your Information

We use your information to:

Process and Fulfill Orders — process payments, ship products, and manage your order from placement to delivery.

Manage Your Account — maintain your login credentials, save preferences, and send order updates.

Improve Your Experience — personalize product recommendations, analyze website performance, and improve functionality and design.

Marketing Communications — send emails or messages if you opt in. You may unsubscribe from marketing emails at any time.

Security and Fraud Prevention — detect unauthorized activity, protect against fraud, and maintain platform security.

Legal Compliance — comply with applicable laws, respond to legal requests, and enforce our policies.

We collect only the information necessary to operate our store and provide our services.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to keep items in your cart, remember your preferences, analyze traffic and performance, and support advertising and remarketing.

You can manage cookies through your browser settings. If you use Global Privacy Control, we honor those signals where required by applicable law.

5. How We Share Information

We do not sell your personal information.

Shopify and Service Providers — Our store is hosted by Shopify. Shopify processes certain data to operate and improve the platform. We also work with payment processors, shipping providers, analytics providers, and email platforms.

Marketing and Advertising Partners — We may share limited information to show you relevant ads. Under some state laws, this may be considered "sharing" for targeted advertising. You may opt out as described in Section 9.

Legal and Business Requirements — We may disclose information to comply with legal obligations, to protect our rights or safety, or in connection with a business transaction such as a merger or restructuring.

6. Relationship with Shopify

Our store is hosted by Shopify. Shopify may collect and process personal information to operate and improve the platform. Some Shopify features may combine data from multiple merchants to improve advertising or analytics services. In certain cases, Shopify acts as an independent data controller.

You can review Shopify's Privacy Policy at privacy.shopify.com

7. Data Security and Retention

We use industry-standard administrative, technical, and physical safeguards to protect your information. No system can guarantee complete security, and information transmitted online may carry risk.

We retain personal information as long as necessary to fulfill orders, maintain your account, comply with tax and legal requirements, and resolve any disputes.

8. Children's Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us at hello@pranaglow.com and we will delete it promptly.

9. Your Rights and Choices

Depending on where you live, you may have the right to access personal information we hold about you, request correction of inaccurate information, request deletion of your information, request a copy of your data, and opt out of targeted advertising.

To opt out of targeted advertising, you may use Global Privacy Control through your browser, or contact us directly at hello@pranaglow.com to submit a request.

To exercise any of your rights, contact us at hello@pranaglow.com. We will verify your identity before processing requests, as required by law. We will not discriminate against you for exercising your rights.

10. International Transfers

Your information may be transferred and processed outside your country of residence. Where required, we use legally recognized safeguards for international data transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Last Updated date.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Email: hello@pranaglow.com