Refund policy

Our 21-Day Satisfaction Guarantee

We want you to feel confident trying PranaGlow.

Skincare and scalp care are personal, and we understand that every formula may not be the right fit for every person. If you are not satisfied with a product purchased directly from PranaGlow.com, you may request a return within 21 calendar days of delivery for a refund of the product purchase price.

Products may be returned in new or gently used condition. PranaGlow will provide a prepaid return shipping label for eligible returns.

Return Eligibility

To be eligible for a return:

• Your return request must be submitted within 21 calendar days of the delivery date shown by the shipping carrier.
• The product must have been purchased directly from PranaGlow.com.
• The product must be returned in its original container.
• The product must be new or gently used, reflecting a reasonable trial of the formula.
• Your return must be authorized by PranaGlow before it is mailed.

We may be unable to approve a refund if a product is empty, substantially used, deliberately damaged, tampered with, missing its original container, or otherwise returned in a condition inconsistent with a reasonable product trial.

Products purchased from another retailer must be returned through that retailer according to its return policy.

How to Request a Return

Email hello@pranaglow.com with the following information:

• Your name
• Your order number
• The product or products you would like to return
• A brief reason for the return

Once your return is approved, we will email you a prepaid return shipping label and return instructions.

Please do not mail products to PranaGlow without first receiving return authorization. Unauthorized returns may not be eligible for a refund.

Return Shipping

PranaGlow will cover return shipping for approved returns by providing a prepaid shipping label.

Original shipping charges, expedited shipping fees, and other delivery-related charges are non-refundable unless the order arrived damaged, defective, or incorrect.

Refunds

Once we receive and inspect your return, we will notify you by email.

Approved refunds will be issued to the original payment method within 5 business days after the return is received and approved. Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Refunds cover the eligible product purchase price and applicable taxes. Original shipping charges are not refundable unless the return is due to an error by PranaGlow or a product that arrived damaged or defective.

We do not charge a restocking fee for approved returns.

Sets, Kits, and Bundles

Sets, kits, and bundles must be returned with all included products to qualify for a full refund of the amount paid.

If only part of a set, kit, or bundle is returned, any approved refund will be based on the discounted value allocated to the returned product—not its full individual retail price.

Products that were included free as part of a promotion have no refundable value.

Free Gifts and Promotional Items

If returning products causes the remaining order to no longer qualify for a free gift or promotional item, the complimentary item must also be returned.

If the promotional item is not included with the return, its stated retail value may be deducted from the refund.

Discount codes and promotional savings are not refundable and cannot be converted to cash or store credit.

Subscription Orders

Eligible Subscribe & Save orders are covered by the same 21-day return policy.

Returning a subscription order does not automatically cancel or modify future subscription orders. Subscriptions must be managed separately through your customer account or by contacting hello@pranaglow.com before the next order is processed.

Sensitivities and Reactions

PranaGlow formulas contain plant oils, botanical extracts, and, where indicated, essential oils. Even thoughtfully formulated products may not be suitable for every individual.

Please review the complete ingredient list before use. We recommend performing a patch test before applying a product more broadly.

If irritation, redness, itching, or discomfort occurs:

• Discontinue use immediately.

• Gently cleanse the affected area.

• Seek medical advice when appropriate.

A product that causes sensitivity may still qualify for return under our 21-day satisfaction guarantee, provided the return otherwise meets the eligibility requirements above.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, leaking, broken, or different from what you ordered, email hello@pranaglow.com within 7 calendar days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the shipping packaging when applicable

Once verified, we will provide a replacement or refund at no additional cost to you.

Do not discard a damaged product or its packaging until our team has reviewed your request.

Exchanges

If an item arrives damaged, defective, or incorrect, we will replace it with the same product when available.

For other product changes, the original product may be returned under this policy and a new order may be placed for the preferred product. This helps ensure that inventory, promotions, taxes, and payments are handled accurately.

Lost or Delayed Packages

Carrier delays can occasionally occur after an order has shipped. If tracking has not updated or your package appears to be lost in transit, contact us at hello@pranaglow.com. We will work with the carrier to investigate.

If the carrier confirms that a package was lost before delivery, PranaGlow will offer a replacement or refund.

If tracking shows that a package was delivered but you cannot locate it, please first check with members of your household, nearby delivery locations, neighbors, and the shipping carrier. You may then contact us, and we will review the circumstances and assist where reasonably possible.

We cannot guarantee refunds or replacements for packages confirmed as correctly delivered and subsequently lost or stolen.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for reviewing their shipping information before completing an order.

Contact us immediately if you notice an error. We will make reasonable efforts to update the address before fulfillment, but changes cannot be guaranteed once an order has been processed or shipped.

If an order is returned to PranaGlow because of an incorrect or incomplete address provided at checkout, we may offer:

• Reshipment after the customer pays the new shipping charge; or
• A refund of the eligible product amount, excluding the original shipping charge.

Order Cancellations

To request a cancellation or order change, contact hello@pranaglow.com as soon as possible.

We cannot guarantee cancellation after fulfillment has begun. Once an order has shipped, it must be handled through the return process described above.

Items Not Eligible for Return

The following are not eligible for return or refund:

• Products not purchased directly from PranaGlow.com
• Empty or substantially used products
• Products returned without their original container
• Products returned without prior authorization
• Complimentary samples and free promotional items
• Gift cards
• Items clearly identified as final sale before purchase
• Products showing evidence of intentional damage, tampering, misuse, or fraudulent activity

Fair Use

Our satisfaction guarantee is designed to give customers the confidence to genuinely experience PranaGlow products.

PranaGlow reserves the right to limit or decline returns in cases involving suspected fraud, abuse of the policy, excessive or repeated return activity, or purchases made primarily for resale.

Nothing in this policy limits any rights that may be available to you under applicable consumer protection laws.

Questions

We are happy to help with product selection, ingredients, order concerns, and returns.

Contact us at: hello@pranaglow.com